Return & Refund Policy
Return Eligibility
We accept returns within 30 days of purchase for:
- Unused merchandise in original condition
- Items with all tags and packaging intact
- Products free of damage or alterations
Non-Returnable Items
- Used outdoor equipment
- Final sale items (clearly marked)
- Personalized/custom products
- Gift cards
- Opened fuel canisters
Return Process
- Initiate return through our online portal
- Print prepaid return label (U.S. only)
- Securely package items (original box recommended)
- Drop off at carrier location
Refund Processing
- 5-7 business days after receiving return
- Issued to original payment method
- Excludes original shipping costs
- 15% restocking fee for certain gear
Outdoor Equipment Conditions
- Tents: must include all poles/stakes
- Cookware: no signs of use or fire marks
- Apparel: unworn with tags attached
Damaged/Defective Items
If you receive:
- A defective product
- Wrong item
- Missing parts
Contact us within 7 days for resolution
International Returns
- Customer pays return shipping
- Refund excludes duties/taxes
- Must include customs paperwork
Exchange Policy
- Available for same-priced items
- Subject to inventory availability
- Processing time: 7-10 business days
Winter Gear Special Notes
- Seasonal items must be returned by January 31
- Used cleats/crampons not accepted
- Base layers must have hygiene seal intact